Frequently Asked Questions.

Find answers to the most common questions about our freight and customs clearance services.

What is customs clearance?

Customs clearance is the process of allowing HMRC to monitor cargo entering and leaving the country to ensure proper tax collection and compliance.

What additional checks can delay my cargo?

Cargo may be inspected by UK Border Force, DEFRA, Trading Standards, and other authorities, which can delay clearance.

What type of cargo do you handle?

We handle general cargo such as clothing, electronics, food items, materials, vehicles, furniture, and tools. Live animals are not supported.

Can you deliver my cargo as well?

Yes, we provide delivery across the UK including container transport from ports like Felixstowe to Manchester.

What are your charges?

Pricing depends on your cargo. Quotes are provided by our sales team and invoices are issued before goods are released.

How long does customs clearance take?

Submission to HMRC takes 15 minutes to 1 hour, but additional checks may delay clearance by hours or days.

What ports do you cover?

We cover Southampton, Felixstowe, Heathrow, Birmingham, Dover, Manchester, and more UK ports.

What is your company’s reliability?

We have been operating since 2010 and specialize in fresh produce clearance with clients worldwide.

Do you offer temporary cargo storage?

Yes, storage is available in Manchester through partner warehouses, subject to availability.

Which countries do you provide customs clearance for?

We handle imports from China, India, Pakistan, the Middle East, the USA, and Europe.

Our team is available 24/7 to help with your enquiries.